Our experienced Consultants within our WFM practice provide advice, Compliance to latest GDPR enforcement, labour/union rules by configuration.Desktop/Mobile portal enabling engagement by offering time off/bidding/performance/chat/preferences.Maximum up-time by monitoring system issues, high availability & resiliency.Enable agents to view adjust/trade schedules and respond to opportunities.Track staff/performance data throughout the day making proactive SLA adjustments.Multi-skill simulation addressing complexities of multi-skilled, multi-channel environments.Real-time change notifications and reminders.Up-to-the-moment graphical activity view, comprehensive reporting and analysis tools.Create optimal schedules, reduce costs, increasing efficiencies while meeting SLA.Accurately calculate resource requirements across the entire enterprise.
#SMARTSYNCHRONIZE ENTERPRISE FULL#
Experienced WFM professionals to provide full consultancy and support wrap.Extensive reporting suite/user defined data extraction and import tool.High Availability, DR & Real-time diagnostics.Workforce management employee selfservice tools including absence management, shift swaps.Intraday/Change Management & Automated Intraday Optimisation.Multi-skill & multi-channel, voice, email, chat, sms.What if scenario planning for forecasts and schedules.Scheduling, Schedule Management, Holiday Management, Optimisation.Forecasting Long Term, Short Term, Front & Back Office.Our WFM Practice offers a Consultancy and Support wrap to help you speedily leverage any investment made. NICE WFM includes forecasting, planning, scheduling, daily management and communication, transforming operational efficiency while engaging employees across the entire operation. NICE WFM/EEM addresses all WFM needs: accuracy, simplicity, reliability, visibility, engagement.
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